Help Desk Level I • Certificate of Completion
OCCUPATIONAL PROGRAM
Total Credit Hours: 12
Colleague Code: CC.HPDKI
Curriculum Code: CNC 225
Program information:
- This applied science program of study must be taken in its entirety to meet certificate requirements.
For Program Information Contact:
Business and Technologies Department at 217.786.2286 or 217.786.2406 or see an academic advisor.
Required Program Courses (12 credits)
• |
Computer Systems and Business Applications |
3 credits |
|
• |
Cisco IT Essentials I |
3 credits |
|
• |
Introduction to Help Desk and Software Installation |
3 credits |
|
• |
Program Course |
3 credits |
|
Program Courses (choose 3 credits)
• |
Word Processing Applications -- MS Word |
3 credits |
|
• |
Spreadsheet Applications -- MS Excel |
3 credits |