Help Desk Level II • Certificate of Completion
OCCUPATIONAL PROGRAM
Total Credit Hours: 21
Colleague Code: CC.HPDK
Curriculum Code: CNC 200
Recommended Course Sequence:
First Semester: EGL 101 or EGL 104, CTC 135, CAS 150, CNC 115
Second Semester: CTC 220, CTC 245, CAS 160
Program Information:
- This applied science program of study must be taken in its entirety to meet certificate requirements.
- Students must complete certificate of completion in Help Desk Level I before beginning Help Desk Level II.
For Program Information Contact:
Business and Technologies Department at 217.786.2286 or 217.786.2406 or see an academic advisor.
Required Program Courses (21 credits)
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Composition I or |
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Career Communications I |
3 credits |
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Cisco Academy Discovery I |
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Cisco IT Essentials II |
3 credits |
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Microcomputer Operating Systems for Tech Users |
3 credits |
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Help Desk: User Support |
3 credits |
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Recommended Electives |
6 credits |
Recommended Electives: CAS 150 and CAS 160