COS 115 Customer Service 3 credits

This course teaches students effective customer service skills and strategies necessary to attract and retain loyal customers in a global workplace. Students learn basic problem-solving techniques that will help them increase customer satisfaction. Students learn how to collaborate with employees in a customer service department and other areas of the business organization. Additionally, students learn to manage customer service professionals and promote customer-focused communication. R, 12 (1 lecture hour and 2 laboratory hours)